![]() ![]() You can also make a complaint against Selene with FairShake. You can send a complaint against Selene to the Consumer Finance Protection Bureau, the Federal Reserve, or a regulatory agency for Selene. How do I make a complaint against Selene? We do know that Selene was involved in a class-action lawsuit in 2020 over the debt collection violations associated with their high interest loans. There may not be public information out there about all current legal proceedings. Finally, you can send a written notification at: Selene Finance LP. You can also send a fax request to (866) 926-5498. If you believe you are owed a payoff letter, you can request your payoff letter from Selene by calling them at (877) 735-3637, sending an email to. How do I get a payoff letter from Selene?Ī payoff letter is a letter that provides the exact amount of money you owe still for your mortgage including any fees or interest owed. You have to log into your account or set up a new account and pay through the “Account Details” section. You can pay Selene online with a one-time payment or recurring payments through the website. ![]() Some of their biggest complaints circle around late fees, delays in statements and correspondence, and subsequent (and immediate) foreclosures. What kind of complaints do people have about Selene?įairShake complaints about Selene have to do with late payment fees, false advertising, and misleading marketing. If they don’t respond you can submit a complaint about bad customer service too. The best way to speak with a human at Selene is to call customer service at 87 Monday through Thursday from 8 a.m. You can email customer service at or send a fax to 86. If you want to send regular correspondence, you can mail it to: Selene Finance LP P.O. Selene’s main phone number is 87 Monday through Thursday from 8 a.m. How do I contact Selene customer service? Their address is: 3501 Olympus Blvd Ste 500 Coppell, TX, 75019-6156 United States. Who owns Selene?Īs of 2019, Pretium acquired Selene Holdings, the parent company of Selene Finance. Who is the CEO of Selene?Īs of 2019 the CEO of Selene was Joe Davila, who is also the president. In other cases, lenders will not keep debt on their accounts if the debt is delinquent, so they sell it to companies like Selene to remove it from their accounts and concurrently bring in more cash for additional loans. If you took out a mortgage with another direct lender, and then received information that it was being transferred or sold to Selene, this was likely why. There are situations where a direct lender may not service their loans so they sell them to companies like Selene. However, Selene is a loan servicer so they will follow up with you, communicate with you, and call about payments on your mortgage. A debt collection company buys existing loans or debt for pennies on the dollar and after taking ownership of the loan, tries to collect the full amount. They can choose to manage the loans they provide or use a loan servicer to manage on their behalf. ![]() A direct lender is the financial institution that loans money for mortgages. A loan servicer can manage loans they have originated or loans provided by other lenders. A mortgage loan servicer is a company that sends mortgage statements to you, keeps track of your interest, responds to questions, and otherwise manages the loan. Selene Finance is a mortgage loan servicer. If you have complaints about Selene, you can share them. Selene definitely is a real company, but real companies sometimes do unfair things. It is a residential mortgage company based out of Texas. These are some of the common questions we hear about Selene: Is Selene a real company? ![]()
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